Frequently Asked Questions

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iMyFone iTransor Pro

1. How do I change the USB configuration to MTP or PTP?

Connect your device to the computer using its original USB cable. Tap the notification that appears on the
drop-down menu and says something like "Connected as a..." or "USB Charge Only". You will see the USB
computer connection options. Choose MTP or PTP from the list.
You can also open the Settings and type "USB configuration" or "USB preference" into the search bar to see
the USB connection options.

2. How do I install a correct driver for my device?

Go to the official website of your phone brand to download the correct driver and install it on your
computer. Here we take Samsung as an example.
Step 1. Go to https://www.samsung.com/us/support/.
Step 2. Select your product type and device name.
Step 3. Click PRODUCT INFO.

Step 4. Enter the product details and click CONFIRM.

Step 5. You will see the Software option. Click Download to download the driver for your device.

Note: If you cannot find your driver, contact Samsung customer service. If you cannot find the driver for
your device on the official website of your phone's brand, contact the support team.

3. What's the password for my iTunes encryption?

It is the password you've set in iTunes when backing up your iPhone to the computer. Open iTunes on your
computer and you will see if the Encrypt local backup checkbox is checked. You can either remove the
password by unchecking the checkbox or change the password.

Note that the old password is required on both occasions. If you forgot the password, you can use a tool to remove it.

4. How to check the data I've transferred from iPhone to my Samsung phone?

For Reminders and Calendar, go straight to the Calendar on your Samsung device and check both of them in it.
For Ringtones and Ebooks, go to My Files, Internal storage, then enter the iMyFone folder, and you'll see
the iBook folder which contains all your iPhone eBooks and the Ringtone folder which contains all your
iPhone Ringtones. You should use an eBook reader to open the eBooks and a media player to open the
ringtones.

5. How to factory reset my iPhone?

Go to Settings, General, Reset, and then tap Erase All Content and Settings. If asked, enter your passcode
or Apple ID password and then confirm that you want to erase your device. Now just wait for a few minutes to
complete the factory reset.

6. How to check the data I've transferred from Samsung/Huawei to my iPhone?

For music and eBooks, go to the music player and eBook reader apps (usually Music and Books) on your iPhone
and find them there. For voice memos, go to the Voice Memo app on your iPhone (or reopen it if it's working)
and you will see the voice memos you've transferred.

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